Privacy Policy & Terms of Service for CP UAE Media Services

 Privacy & Data Protection

Data Collection and Usage

We collect and process client information solely for the purpose of providing our services and maintaining our business relationship. This may include:

• Contact information for client representatives
• Project requirements and specifications
• Organizational information relevant to communication projects
• Feedback and communication preferences

All collected information is used exclusively for delivering our services, improving our offerings, and maintaining client relationships.

Data Security Measures

We implement robust security measures to protect your information:

• Secure digital storage with encryption and access controls
• Regular security audits and updates
• Strict internal access protocols based on need-to-know principles
• Secure communication channels for sensitive information
• Regular staff training on data protection best practices

Third-Party Disclosure

We do not sell, trade, or otherwise transfer client information to external parties without explicit consent, except where required by law or necessary for service delivery (such as with trusted partners under strict confidentiality agreements).

Data Retention

We retain client information only for as long as necessary to provide our services, comply with legal obligations, or fulfill business purposes. Upon request or contract termination, we can delete or return all client-specific information in accordance with our retention policies.

Intellectual Property & Content Ownership

Client Content Ownership

All content produced by CP UAE for clients remains the intellectual property of the client once delivered and paid for in full. This includes:

• Written materials and press releases
• Strategic communication frameworks
• Media messaging documents
• Localized content and adaptations
• Digital content and creative materials

CP UAE Intellectual Property

Our methodologies, processes, templates, and proprietary tools remain the intellectual property of CP UAE. Clients receive a non-exclusive license to use these elements as part of delivered services but may not reproduce or distribute them independently.

Portfolio Rights

Unless explicitly restricted by client agreement, CP UAE reserves the right to reference the client relationship and general nature of projects in our portfolio and marketing materials. Specific content will only be shared with prior client approval.

Terms of Engagement

Project Scope and Deliverables

All client engagements include:

• Clear scope definition and deliverable specifications
• Transparent timelines and milestone agreements
• Defined approval processes and revision allowances
• Quality standards and acceptance criteria

Any changes to project scope will be documented and may affect timelines and costs.

Confidentiality

We maintain strict confidentiality regarding all client information:

• Comprehensive Non-Disclosure Agreements (NDAs) available
• Confidentiality clauses included in all standard contracts
• Internal information compartmentalization on a need-to-know basis
• Secure handling of sensitive materials and information

Revision Policy

Our standard agreements include:

• Defined number of revisions rounds for each deliverable
• Clear process for requesting and implementing changes
• Additional revision fees for changes beyond agreed scope
• Reasonable timelines for revision requests and implementation

Payment Terms

Our payment policies include:

• Transparent fee structures with no hidden costs
• Milestone-based payment schedules for larger projects
• Monthly retainer options for ongoing services
• Required deposits for new client engagements
• Multiple payment methods for client convenience

Termination Conditions

Our engagement terms include clear provisions for:

• Contract duration and renewal processes
• Notice periods for termination by either party
• Handling of in-progress work upon termination
• Final deliverables and knowledge transfer
• Post-termination confidentiality obligations

Website Usage Terms

Content Accuracy

While we strive for accuracy in all website content, CP UAE does not warrant that information on our website is complete or error-free. Content is provided for informational purposes and is subject to change without notice.

External Links

Our website may contain links to external sites that are not operated by CP UAE. We have no control over the content and practices of these sites and cannot accept responsibility for their content, privacy policies, or practices.

Website Accessibility

We are committed to making our website accessible to all users and continuously work to improve accessibility features. If you encounter any accessibility issues, please contact us.

Policy Updates

Notification of Changes

We may update these policies periodically to reflect changes in our practices or regulatory requirements. Significant changes will be communicated to active clients directly, and the latest version will always be available on our website.

Contact Information

For questions or concerns regarding our privacy policy or terms of service, please contact:

• Email:     privacy@cp-uae.com
• Phone: +971 50 79 85 921
• Address: D-OFF-117, Dubai Silicon Oasis (DTEC), Dubai, UAE

Last Updated: April 2025